Assaulted Women's Helpline
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PDF (New Window)| Record #: MET0056 | Last Modified: 24 Sep 2019 | Last Full Update: 16 Nov 2018 |
| Location, Telephone & Internet | |
|---|---|
| Office Phone | Administration only 416-364-4144 |
| Toll Free Phone | Administration only 1-888-364-1210 |
| TTY Phone | Crisis Support and Shelter Intake 416-364-8762 ; Toll free 1-866-863-7868 |
| Crisis Phone | Crisis Support and Shelter Intake 416-863-0511 ; Toll free 1-866-863-0511 |
| Fax | 416-364-0563 |
| Website | www.awhl.org |
| Located In Community | Ontario |
| Address & Map | |
| Contact Information | |
| Primary Contact | Rebecca Ng, Director, Administration and Service Support; Phone: 416-364-4144 ext 230; Email: rng@awhl.org |
| Alternate Contact | Margaret Arnason, Training, Resource and Outreach Coordinator; Phone: 416-364-4144 ext 223; Email: marnason@awhl.org |
| Primary Executive | Huong Pham, Executive Director; Phone: 416-364-4144 ext 222; Email: hpham@awhl.org |
| Mailing Address | Box 369 Stn B Toronto, ON M5T 2W2 |
| Description & Services | |
| Description (Service) | Telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women * liaison with diverse communities * confidential and anonymous Toronto only -- initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511 |
| Hours | Telephone counselling -- Mon-Sun 24 hours * administrative office -- Mon-Fri 9 am-5 pm |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Eligibility | Assaulted/abused women 16 years and older * families, friends, neighbours, professionals and other service providers in contact with abused women |
| Application | Call for assistance, or text #SAFE (#7233) on Bell, Rogers, Fido or Telus mobile phone * visit website for information Toronto only -- initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511 |
| Languages | English ; Telephone interpretation in over 200 languages available for access to services; For services in French call Fem'aide toll free 1-877-336-2433 (see separate entry) |
| Fees | None |
| Other Details | |
| Social Media |    |
| Physical Access | Not Applicable |
| Classification/Subjects | |
| Service Categories | Adult Child Sexual Abuse Counselling ~ Women ; Domestic Violence Hotlines ; Sexual Assault Counselling ~ Women ; Sexual Assault Hotlines ~ Women ; Specialized Information and Referral ~ Abused Women ; Specialized Information and Referral ~ Abused Women ~ Sexually Abused Adults ; Spouse/Intimate Partner Abuse Counselling ~ Abused Women |
