Ontario. Ministry of Health and Long-Term Care Long-Term Care Action Line
[  Suggest an Update |  Suggest Volunteer Opportunity |  Print Version (New Window) ] Record #: OSH0694 Last Modified: 08 Mar 2013 Last Full Update: 19 Apr 2012
Location, Telephone & Internet
Toll Free Phone	Long Term Care Action Line 1-866-434-0144
Website	www.health.gov.on.ca/en/public/contact/ccac/ltc_actionline.aspx
Location	Toronto
Contact Information
Mailing Address	c/o Ministry of Health and Long-Term Care Performance Improvement and Compliance Branch  1075 Bay St, 11th Flr  Toronto, ON M5S 2B1
Description & Services
Areas Served	Durham Region
Hours	Long Term Action Line open Mon-Sun 8:30 am-7 pm
Languages	English
Eligibility	Any member of the public, a resident's family member, someone employed by a home, or a member of the public, can register a complaint about a long-term care home * all complaints are investigated
Fees	None
Description	Hears concerns and complaints from persons receiving service from Long-Term Care Homes and Community Care Access Centres (CCAC) * refers callers to their CCAC or callers have the option of speaking to an Independent Complaints Facilitator (ICF) to discuss their concerns * if referred to an ICF, they will contact you by telephone within 10 business days * CCACs are responsible for working with their clients to resolve any issues the client may have
Special Description	Call the ministry INFOline at 1-866-532-3161  (Toll-free in Ontario only)  TTY 1-800-387-5559  Hours of operation 8:30 am-5 pm
Other Details
Accessibility	Call for details
Subjects
Service Categories	Adult Residential Facility Complaints