Ontario. Ministry of Children, Community and Social Services

Service: Family Responsibility Office

Location, Telephone & Internet
Office Phone 24 hour automated Information Line 416-326-1818 * Client Services Call Centre Mon-Fri 8 am-5 pm for specific enforcement information 416-326-1817 * ISO when one person lives outside Ontario 416-240-2410
Toll Free Phone 24 hour automated Information line 1-800-267-7263 * Client Services Call Centre Mon-Fri 8 am-5 pm specific enforcement information 1-800-267-4330 * ISO Unit when one parent lives outside Ontario 1-800-463-3533
TTY Phone 1-866-545-0083
Website www.mcss.gov.on.ca/en/mcss/programs/familyResponsibility/
Located In Community Toronto Downtown
Contact Information
Mailing Address c/o Family Responsibility Office 
PO Box 200 
Stn A 
Oshawa, ON L1H 0C5
Description & Services
Description (Service) Helps people meet court-ordered child and spousal support responsibilities * ensures that support payments flow properly from payor to recipients * enforces support payments owed * collects money from the payor, from the payor's employer or income source or both * collects outstanding support payments by defaulting payor's income tax refund, credit bureau reporting, suspending the payor's driver's licence and taking the matter to court  
Mailing Address for Correspondence (not for financial payments) 
Family Responsibility Office 
Ministry of Community and Social Services 
PO Box 200 STN A 
Oshawa ON L1H 0C5 
Mailing Address for Payments (not for correspondence) 
Family Responsibility Office 
Ministry of Community and Social Services 
PO Box 2204 STN P 
Toronto ON M5S 3E9 
Mailing Address for Correspondence on Interjurisdictional Support Order Matters (Do not send payments to this address) - Individuals Living Outside of Ontario 
Family Responsibility Office 
ISO Unit 
PO Box 600 Steeles West Post Office 
Toronto ON M3J 0K8 
Mailing Address for Freedom of Information Requests (Please include a $5 cheque or money order payable to Minister of Finance and mark envelope as 'Private and Confidential') 
FIPPA Representative 
Family Responsibility Office 
Ministry of Community and Social Services 
PO Box 611 Steeles West Post Office 
Toronto ON M3J 0K8
Hours Mon-Fri 8 am-5 pm * Automated Information Line Mon-Sun 24 hr
Areas Served Durham Region
Eligibility Person who receives or who pays support under support order made by an Ontario court * those under a domestic contract or paternity agreement accompanied by an affidavit * support obligations contained in orders made outside Ontario may also be enforceable
Application With a court order a filing package is sent to recipient to fill out forms and return to office * packages available from most family courts and through the Family Responsibility Office and website
Languages English
Fees Service - Administration fees are charged for non-core services
Other Details
Physical Access Not Applicable
Service Categories Child Support Assistance/Enforcement

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