Programs that provide assistance for people who are having difficulty understanding and/or obtaining grants, payments, services or other benefits for which they are eligible. The programs may help people understand the eligibility criteria for benefits, the benefits provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with benefits administration staff; and/or represent them in administrative processes or judicial litigation. Included are benefits counselling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.
Programs that administer the laws in Canada which govern the conditions under which immigrants, refugees and visitors can legally enter and/or remain in the country or become citizens; and/or which provide assistance for people who need legal advice about how to proceed. Included are organizations that review and make administrative decisions regarding immigration, refugee and citizenship applications as well as those that help people complete and file application forms and/or appeal decisions.
Programs that help people obtain, complete and/or file official forms, certificates, documents, applications or other paperwork that is required to apply for benefits or services, initiate or respond to legal action or to officially handle or document the occurrence of a transaction; that help people acquire copies of official documents on file elsewhere; or that review legal documentation an individual has received to help explain its meaning.
A public official in Canada who is authorized to administer oaths, affirmations and solemn declarations for people making affidavits or statutory declarations.
Programs that provide assistance for people who have cases involving violations of federal and provincial statutes governing sales and credit practices involving consumer goods, in situations where appeals to consumer complaints organizations have not resolved the issue. Consumer law cases involve deceptive or unconscionable advertising and sales practices, product quality, credit financing and reporting, debt collection, leases, and other aspects of consumer transactions.
Programs that provide assistance for people who need to settle a dispute or resolve a problem regarding the negotiation, interpretation or performance of a contract. A contract is a legal agreement between two or more people/organizations which creates an obligation to do (or refrain from doing a particular thing) and which specifies the terms and conditions under which that thing should be done.
Programs that provide information and/or assistance for individuals and organizations who need advice regarding the establishment or operation of their corporation or who want to initiate or respond to litigation which pertains to the area of law governing corporate entities.
Programs that provide legal assistance (generally advice and representation in criminal investigations, plea negotiations, trials and appeals) for people who have been charged with an offence made criminal by federal or provincial laws or municipal or local ordinances and punishable by imprisonment, fines, restitution or other specified sanctions; individuals released on probation as an alternative to incarceration; or people who have been released on parole following a period of incarceration and remain in the legal custody of the correctional system which has the authority to suspend and revoke the parole of any parolee for violations of the law or parole rules.
Programs that provide assistance for people who believe that they have been treated unfairly or denied normal privileges based on their age, gender, race or ethnocultural origin, nationality, religion, disability, source of income, sexual orientation, same-sex partner status, criminal convictions, political beliefs, marital status or family status. Discrimination protections may be covered by provisions of the Charter of Rights, but are more frequently addressed by statutory law at the federal, provincial or municipal level.
Programs that provide information and guidance for individuals who need assistance in the area of law which relates to the rights and needs of older adults, especially in the areas of age discrimination, consumer fraud, estate planning and management, living trusts, trust administration, probate, property law, retirement planning, pension benefits, income security programs, health care and medication needs, disability planning, long-term care alternatives, health care decisions, elder abuse, guardianships and conservatorships.
Programs that provide assistance for people who are involved in disputes relating to laws that are intended to protect the environment. Individual cases may deal with disputes relating to land use, zoning decisions, air pollution, water pollution, noise pollution, soil contamination, treatment of endangered species, wetlands management and other issues that have an impact on the environment.
Programs that offer a review of options and assistance to people who want to provide for the administration and/or protection of their assets during their lifetime, develop a plan for managing their finances in the event of a disabling illness, prepare binding instructions for the health care they wish to receive or avoid should they become terminally ill, make arrangements for the disposition of their assets with a minimum amount of taxation upon their death and provide for the administration of their estate should their spouse or other beneficiaries be incapable of managing their affairs. Estate planning provides an opportunity for individuals to make their wishes known and to name the person(s) who will be responsible for carrying out those directives. Tools available during the estate planning process include a Last Will and Testament, durable power of attorney for health care, durable financial power of attorney and a directive to physicians such as a living will, natural death directive or other document recognized by the province. A revocable living trust may also be appropriate in some circumstances.
Programs that provide legal assistance for people who recently have been released from a correctional facility and need advice related to their status as ex-offenders.
Programs that provide assistance for people who are involved in disputes or legal actions which affect their domestic relationships.
Programs that provide legal assistance including consultation and representation for victims or potential victims of forced marriages. Forced marriage is a practice in which pressure or abuse is used to coerce one or both parties to marry without their full and free consent. The practice itself is illegal in Canada. Associated criminal offences may include sexual assault, threatening behaviour/threats of homicide as well as kidnapping, abduction, assaults, imprisonment and murder.
Programs that provide legal counselling and/or representation for low-income individuals who need assistance in routine legal matters, usually in the area of bankruptcy, housing, public benefits, family law, elder law or immigration/naturalization.
Programs that provide legal assistance including consultation and representation for victims of human trafficking who have a case involving issues such as coercion into prostitution, forced marriage, domestic violence, bonded labour or other controlled situations against their will that fall within the jurisdiction of the courts in Canada. Human trafficking is the recruitment, transportation, transfer, harbouring or receipt of persons by improper means, such as force, abduction, fraud or coercion, for an improper purpose, like forced or coerced labour, servitude, slavery or sexual exploitation.
Programs that assist individuals who have inadequate or no ID, particularly those who are homeless or have little or no income, to obtain or replace identifying documents. May include assisting clients with application forms, filing and paying for applications on the client's behalf, providing a mailing address when necessary for delivery, and offering ongoing safe storage for the documents.
Programs that provide assistance for people who have legal issues that relate to federal and provincial legislation that outlines the statutory obligations of government for indigenous peoples including First Nations, Inuit and Métis people of Canada. Specific issues may include treaty rights including land and property compensation claims; claims to renewable and non-renewable natural resources; hunting, fishing and trapping rights; self-government; the fiduciary relationship between governments and indigenous peoples; government relations; economic development; taxation; and a variety of public policy issues such as education and health.
Programs that provide assistance for people who want to appeal the denial of automobile, health, homeowners, renters or life insurance or cutbacks in insurance benefits; who need to file an insurance claim; or who need to initiate or respond to litigation regarding the settlement of an insurance claim.
Programs that provide assistance for people who need to settle a dispute or resolve a problem associated with obtaining a copyright, patent, trademark, domain name or other type of intellectual property protection; or protecting their exclusive right to publish, reproduce, use and/or sell material covered by these protections. These programs provide advice regarding the selection of a trademark; help with the copyright, patent or trademark registration process; develop licensing agreements for proprietary products; manage the organization's intellectual property enforcement program; and/or initiate or respond to litigation to settle disputes involving copyright, patent, trademark or licensing agreement infringements.
Programs that provide legal assistance for people who want to establish employment practices that will minimize or eliminate problems in the employment area or who need to resolve a dispute or initiate or respond to litigation which relates to their role as employers or employees, their rights and obligations. Labour and employment law deals with a variety of issues including wage and hour compliance, workplace health and safety, interview and hiring practices, employee contracts, employee benefits, maternity/paternity leaves, medical leaves, supervision and discipline, workplace privacy, workplace violence, sexual harassment and wrongful termination.
Programs that provide assistance for employer and employee groups who are in the process of negotiating, fixing, maintaining, changing or arranging the terms, tenure, hours, wages, fringe benefits or conditions of employment. Included are programs that protect the employee's right to organize, oversee the union election process, and settle disputes between labour and management groups as well as those that provide technical assistance for labour and management groups to help them develop and maintain effective working relationships and avoid controversies before they arise.
Programs that provide assistance, information and support for tenants and/or landlords who are involved in rental housing disputes; or which administer provincial laws or local ordinances which govern rent control and other aspects of tenant/landlord relations.
Programs that maintain lists of lawyers, paralegals, mediators and other legal professionals and services, and link people who need legal assistance with those who specialize in the required area of law.
Programs that provide information and guidance for individuals who need to file an appeal when their application for licensing or certification has been denied or who want to apply for reinstatement of licensure or certification that has been revoked. Included are programs that help people with appeals regarding professional licences or certifications or licences for other activities where licensure is required.
Programs that investigate and attempt to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Long term care falls under provincial/territorial jurisdiction and where no specific Ombudsman program is in place, appropriate complaints are directed to the provincial Ombudsman.
Programs that provide assistance for people who want to file a petition to legally change their name.
Public officials who are authorized by the provincial government to administer oaths and affirmations, take affidavits and depositions, attest to the authenticity of signatures and take acknowledgment of and certify deeds and other conveyances.
Programs that provide information, education, advocacy and/or other forms of legal assistance which relate to the rights of people who are patients in a health or mental health care facility, who are residents of convalescent or other long or short-term care facilities including adult residential care homes, or who are incapacitated and are being cared for at home by family members. Services may also be available to significant others of these individuals.
Programs that provide assistance for people who are involved in proceedings that deal with the establishment of decedents' wills, the settlement of decedents' estates or the appointment of a guardian or conservator for adults or children who are unable to manage their own affairs.
Programs that provide assistance for people who need to obtain legal protection to prevent harassment, stalking or violence in situations involving child abuse, domestic abuse, elder abuse, abduction, sexual assault, stalking or other forms of harassment or the threat of workplace violence. Depending on the situation, a person may have more than one type of order. Restraining and personal protection order laws vary from one jurisdiction to another but all establish who can file for an order, what protection or relief a person can get from such an order and how the order will be enforced. The court will order the adverse party to refrain from certain actions and/or require compliance with certain provisions. Failure to comply is a violation of the order which can result in the arrest and prosecution of the offender. Violations in some jurisdictions may also constitute criminal or civil contempt of court.
Programs that assist families in their interactions with the school system which may include help with school registration, enrollment of children in special programs, intervention on behalf of students facing disciplinary action or expulsion and other activities which facilitate communication between families and school staff.
Programs that provide information and guidance for people who will be representing themselves in small claims court and need to understand the court procedures and develop a plan for the presentation of their case. Small claims advisors help litigants with issues such as finding the right court, serving court documents, case preparation, paying and collecting judgments, and appeals.
Programs that provide information and assistance for people who have violated one of the provisions of provincial motor vehicle codes or local parking or traffic ordinances and have questions about payments, their rights and their alternatives.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.