Online Text and Chat (ONTX) Responder

(Distress Centre Durham)

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Position ID: V-OSH1040 Last Modified: 14 Jan 2020 Last Full Update: 14 Jan 2020
Opportunity Details
ContactSusan Ward, Director of Volunteer Resources, Distress Centre Durham; Phone: 905-430-3511 ext 34; Fax: 905-430-1381; Email:
DutiesBe trained to answer online crisis chat and texts * learn active listening skills, risk assessment tools and crisis de-escalation * suicide prevention and intervention
More Info
BenefitsAdvanced training in communication, suicide risk assessment and crisis management * work with youth and adults * develop computer skills * detailed letter of reference * work from home or call centre
ClientsYouth and adults in crisis
Ages18 year(s) and up
Suitable for OSSDNo
Suitable ForAdults (18+)
Areas of InterestDistress / Crisis / Bereavement Support ; Volunteer from Home / Virtual
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Listening Skills ; Caring, supportive and non-judgemental
Commitment Length12 hours a month for 1 year (144 hours)
Interaction LevelInteract with client via computer
Minimum Hours12 / Month
Dates and TimesMonday: Morning, Afternoon, Evening 
Tuesday: Morning, Afternoon, Evening 
Wednesday: Morning, Afternoon, Evening 
Thursday: Morning, Afternoon, Evening 
Friday: Morning, Afternoon, Evening 
Saturday: Morning, Afternoon, Evening 
Sunday: Morning, Afternoon, Evening 
Service currently runs Mon-Sun 2PM-2AM (flexible shift options)
SeasonsYear Round
AccessibilityNot Accessible - Distress Centre Durham location
Number of PositionsDurham Region ; Whitby 
10 individual(s) needed in total.
TrainingOrientation ; Training is required - Basic training 2 x 8.5 hour sessions * Online, Text and Chat 4 hours ; Scheduled training - Quarterly team meetings ; Training on-going - Learning forums and education days at volunteers' discretion
TransportationNear public transit
Cost$75 for training manual (fee waived on request)
Police CheckRequired
Agency Details
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Organization NameDistress Centre Durham
Office PhoneOffice: 905-430-3511
Toll Free PhoneHelpline 1-800-452-0688
Address & Map
306 Brock St N
Whitby, ON
Canada L1N 4H7
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