Telephone Helpline Worker

(Distress Centre Durham)

[ Add Record Add Record |  Suggest an Update ]
Position ID: V-OSH0131 Last Modified: 07 Jan 2022 Last Full Update: 07 Jan 2022
Opportunity Details
ContactSusan Ward, Volunteer Coordinator, Distress Centre Durham; Phone: (Business) 905-430-3511 ext 34 * 905-430-2522 * 1-800-452-0688; Fax: 905-430-1381; Email:
DutiesTrain to answer crisis helpline * learn active listening skills, risk assessment tools and crisis de-escalation * suicide prevention and intervention
More Info
BenefitsEducation opportunities which enhance interpersonal communication skills * computer training and opportunity to work on data collection and word processing software * develop skills in crisis and emergency intervention
Clients24 hour helpline provides emotional support
Ages18 year(s) and up
Suitable for OSSDNo
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students ; Men ; Women
Areas of InterestDistress / Crisis / Bereavement Support ; Telephone Communication
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Listening Skills ; Caring and non-judgemental * able to keep accurate written records of calls
Commitment LengthLong Term ; Commitment is 16 hours, minimum of 8 must be overnight (between 10 pm-6 am) for one year * commitment may be reduced to 8 hours per month after the first year
Interaction LevelOne-on-one
Minimum Hours8 / Month
SeasonsYear Round
AccessibilityNot Accessible
Locationwork from home or call centre in Whitby
Number of PositionsWhitby 
20 individual(s) needed in total.
TrainingOrientation ; Training is required - Must attend & successfully complete 17 hour workshop (2-8.5 hour sessions) ; Scheduled training - Quarterly team meetings ; Training on the job - 4 mentored shifts (completed as your time permits) ; Training on-going - Learning Forms completed at volunteer discretion
TransportationNear public transit
Police CheckRequired
Additional RequirementsInitial telephone interview * keep accurate and complete written record of calls
Liability InsuranceNot Available
Agency Details
[  Other Opportunities |  Suggest New Opportunity ]
Organization NameDistress Centre Durham
Office Phone905-430-3511, Administration
Toll Free Phone1-800-452-0688, Helpline
Address & Map
306 Brock St N
Whitby, ON
Canada L1N 4H7
View Google Map

Volunteer Durham is committed to provide a database that is accurate, current and comprehensive. However, we are unable to assume any liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Please contact Volunteer Durham to report concerns or to make suggestions.