Telephone Helpline Worker
(Distress Centre Durham)
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| Opportunity Details | ||||
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| Contact | Susan Ward, Volunteer Coordinator, Distress Centre Durham; Phone: (Business) 905-430-3511 ext 34 * 905-430-2522 * 1-800-452-0688; Fax: 905-430-1381; Email: susan@distresscentredurham.com | |||
| Duties | Train to answer crisis helpline * learn active listening skills, risk assessment tools and crisis de-escalation * suicide prevention and intervention | |||
| More Info Link | www.distresscentredurham.com | |||
| Benefits | Education opportunities which enhance interpersonal communication skills * computer training and opportunity to work on data collection and word processing software * develop skills in crisis and emergency intervention | |||
| Clients | 24 hour helpline provides emotional support | |||
| Ages | 18 year(s) and up | |||
| Suitable for OSSD | No | |||
| Suitable For | Adults (18+) ; Seniors (55+) ; Post-secondary students ; Men ; Women | |||
| Areas of Interest | Distress / Crisis / Bereavement Support ; Telephone Communication | |||
| Skills/Experience | Communication & Interpersonal Skills ; Confidentiality ; Listening Skills ; Caring and non-judgemental * able to keep accurate written records of calls | |||
| Commitment Length | Long Term ; Commitment is 16 hours, minimum of 8 must be overnight (between 10 pm-6 am) for one year * commitment may be reduced to 8 hours per month after the first year | |||
| Interaction Level | One-on-one | |||
| Minimum Hours | 8 / Month | |||
| Seasons | Year Round | |||
| Accessibility | Not Accessible | |||
| Location | work from home or call centre in Whitby | |||
| Number of Positions | Whitby 20 individual(s) needed in total. | |||
| Training | Orientation ; Training is required - Must attend & successfully complete 17 hour workshop (2-8.5 hour sessions) ; Scheduled training - Quarterly team meetings ; Training on the job - 4 mentored shifts (completed as your time permits) ; Training on-going - Learning Forms completed at volunteer discretion | |||
| Transportation | Near public transit | |||
| Police Check | Required | |||
| Additional Requirements | Initial telephone interview * keep accurate and complete written record of calls | |||
| Liability Insurance | Not Available | |||
| Agency Details | ||||
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| Organization Name | Distress Centre Durham | |||
| Office Phone | 905-430-3511, Administration | |||
| Toll Free Phone | 1-800-452-0688, Helpline | |||
| Fax | 905-430-1381 | |||
| dcd@distresscentredurham.com | ||||
| Website | www.distresscentredurham.com | |||
| Address & Map | ||||
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