Position ID: V-OSH0131 |
Last Modified: 07 Jan 2022 |
Last Full Update: 07 Jan 2022 |
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Opportunity Details |
Contact | Susan Ward, Volunteer Coordinator, Distress Centre Durham; Phone: (Business) 905-430-3511 ext 34 * 905-430-2522 * 1-800-452-0688; Fax: 905-430-1381; Email: susan@distresscentredurham.com |
Duties | Train to answer crisis helpline * learn active listening skills, risk assessment tools and crisis de-escalation * suicide prevention and intervention |
More Info Link | www.distresscentredurham.com |
Benefits | Education opportunities which enhance interpersonal communication skills * computer training and opportunity to work on data collection and word processing software * develop skills in crisis and emergency intervention |
Clients | 24 hour helpline provides emotional support |
Ages | 18 year(s) and up |
Suitable for OSSD | No |
Suitable For | Adults (18+) ; Seniors (55+) ; Post-secondary students ; Men ; Women |
Areas of Interest | Distress / Crisis / Bereavement Support ; Telephone Communication |
Skills/Experience | Communication & Interpersonal Skills ; Confidentiality ; Listening Skills ; Caring and non-judgemental * able to keep accurate written records of calls |
Commitment Length | Long Term ; Commitment is 16 hours, minimum of 8 must be overnight (between 10 pm-6 am) for one year * commitment may be reduced to 8 hours per month after the first year |
Interaction Level | One-on-one |
Minimum Hours | 8 / Month |
Seasons | Year Round |
Accessibility | Not Accessible |
Location | work from home or call centre in Whitby |
Number of Positions | Whitby 20 individual(s) needed in total. |
Training | Orientation ; Training is required - Must attend & successfully complete 17 hour workshop (2-8.5 hour sessions) ; Scheduled training - Quarterly team meetings ; Training on the job - 4 mentored shifts (completed as your time permits) ; Training on-going - Learning Forms completed at volunteer discretion |
Transportation | Near public transit |
Police Check | Required |
Additional Requirements | Initial telephone interview * keep accurate and complete written record of calls |
Liability Insurance | Not Available |
Agency Details |
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Organization Name | Distress Centre Durham |
Office Phone | 905-430-3511, Administration |
Toll Free Phone | 1-800-452-0688, Helpline |
Fax | 905-430-1381 |
E-Mail | dcd@distresscentredurham.com |
Website | www.distresscentredurham.com |
Address & Map | |
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